Teri Yanovitch


Teri Yanovitch is a dynamic and insightful speaker, trainer, consultant and author. She is able to bring her decades of experience to guide the creating of a culture of excellence to your institution. Higher Education is learning the power of positive branding and the value added of Service Excellence. Many colleges and universities are seeking her knowledge on how to implement a culture of excellence at their institution.

Teri honed her skills with the best of the best. As a former Disney Institute keynote speaker and seminar leader, she shared the best practices developed by the Walt Disney Company with global organizations. And, for more than a decade, she implemented cultural change with Fortune 500 companies as an executive with Philip Crosby Associates, the company that revolutionized total quality management. In 1999, Teri became one of the first consultants to merge best practices in customer service and quality management into a comprehensive system for designing and implementing world-class service on every level.

Teri is co-author of “Unleashing Excellence the Complete Guide to Ultimate Customer Service”, one of the nation’s top ranked books on Service Excellence.
She is also a former adjunct professor at Cornell University ILR and Rollins College.

About Daniel Butler Ph.D.

Daniel Butler

Dr. Butler earned his Ph.D. in marketing and international business operations from the University of South Carolina. He holds MBA and Finance degrees from the University of Central Florida. Dr. Butler further studied at La Universidad de Oviedo in Spain, and La Universidad Nacional de Cordoba in Argentina as a Rotary Fellow. He was a Fulbright Fellow conducting research in consumer behavior and consulting with various corporate and academic entities. He currently holds the Thomas Walter Chair of Technology Management and Marketing at Auburn University in Alabama. Dr. Butler has experience as a Department Chair and Director of Global Programs at Auburn University. He is the recipient of 27 teaching and two research awards. He is member of numerous academic associations holding elected positions in the Society for Marketing Advances. Dr. Butler sits on the editorial review board of two academic journals.

About Steve Neilson

Steve Neilson

Steve Neilson is Dean of Student Affairs Emeritus and Professor of Theatre Arts Emeritus at Rollins College in Winter Park, Florida. Steve served at Rollins for forty years in a variety of capacities including twenty five in student affairs, most recently as Vice President for Student Affairs. While at Rollins, he chaired the initial Service Excellence Team, an institution-wide commitment for cultural transformation by providing excellent service. Steve has served in leadership positions with the National Association of Student Personnel Administrators (NASPA) and the Association of American Colleges and Universities (AAC&U).