I read a recent article in Inside Higher Ed on Kenneth Starr being unanimously voted to be chancellor of Baylor University. Yes, the same Ken Starr of Bill Clinton and Monica Lewinsky fame. Yes, the same University that has had a revolving door at president with more votes of […]

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A recent article in Slate on Southern New Hampshire University tells a tale of two cities. SNHU was on death watch. SNHU was a struggling private school with declining enrollment, weak finances, and no name recognition. This is not such an uncommon position as over 1/3 of finance officers from America’s colleges and Universities report […]

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Ready or not here it comes. This is not whether we like it or agree with it, Performance Funding is being introduced in 25 states and most of the other states are contemplating it. The Obama administration is also gearing up to tie its $1 billion in federal assistance to performance. As higher education continues […]

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Customer service for college administrative staff starts by identifying who their customers are.  Even in a higher education environment there are internal customers and external customers.  External customers range from mainly the student, to parents, alumni, board members, vendors, visitors on campus, and outside businesses. This is a concept easily understood by most.  What is […]

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I was at a social gathering this weekend talking with some recent graduates about where they went to college, how they enjoyed it, and what it is they are doing now. One of them gave a story about an experience she had in her freshman year that will forever be ingrained in her mind. “It […]

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