More and more, as I work with colleges and universities, I am hearing the word “transparency” coming up as a needed service standard. This implies to me, that currently, there is little to no transparency. Is it that we live in such a non-transparent world today that people are wowed by the organization that actually […]

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Ready or not here it comes. This is not whether we like it or agree with it, Performance Funding is being introduced in 25 states and most of the other states are contemplating it. The Obama administration is also gearing up to tie its $1 billion in federal assistance to performance. As higher education continues […]

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Customer service for college administrative staff starts by identifying who their customers are.  Even in a higher education environment there are internal customers and external customers.  External customers range from mainly the student, to parents, alumni, board members, vendors, visitors on campus, and outside businesses. This is a concept easily understood by most.  What is […]

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