Gates, the devotee of data and management by statistical analysis is on a collision course with Higher Ed. We all know that decisions in Higher Ed are based more on collaboration, not data. This collision should provide for great theater. It remains to be seen if it produces great policy. As education researchers have commented […]

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“Horrible customer service” is how the IRS recently characterized their very public troubles. It seems all institutions are now learning the power and exposure that customer service plays in our society. While in higher education many institutions do not feel comfortable using the word “customer” in an academic setting or use the words “customer and […]

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As Darwin points out “it is not the strong that survive, but the adaptable”. Higher education has held a sacred place in our society. Our colleges and universities are a unique ecosystem that provides value to a wide array of stakeholders such as students, job seekers, parents, employers, businesses, communities, governments and taxpayers. Today, globalization, […]

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