Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt was to go back to college today, what […]

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It’s the age old question in higher education: are the students the institution’s customers? According to one professor quoting Martin Buber, the philosopher, said students are absolutely not customers, but are “unfinished and unfulfilled beings who stand to gain from their teachers, whose intellectual maturity and depth of knowledge will inspire them beyond belief.” In […]

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Retention and the Student Experience