Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the job candidate that is naturally service-oriented. […]
The subject NYT opinion piece should be a watershed. It starts off with the perfunctory attacks on business practices in education, reformers, market solutions and competition. But, after aimlessly meandering through the woods, it then remarkably, makes a U-turn and announces that education could learn from the time-tested business strategies of Dr. Deming. Dr. Deming […]
I read a recent article in Inside Higher Ed on Kenneth Starr being unanimously voted to be chancellor of Baylor University. Yes, the same Ken Starr of Bill Clinton and Monica Lewinsky fame. Yes, the same University that has had a revolving door at president with more votes of […]