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  • Who We Are
    • Biography
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  • Services
    • Process Implementation
    • Keynotes
    • Workshops
    • Consulting
  • Blog
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Parent experience

  • Blog
  • Posts Tagged "Parent experience"
21
Aug
2019
by admin
No Comment

Back to School First Impressions

Customer Service , Elementary and High School , Higher Education , Tips & Tools

  All levels of schools from Pre-K to College began classes last week. Both students and parents were either wowed and delighted by the organized systems in place and the treatment they received from the staff or they became frustrated, disappointed, and maybe even angry. The first few days of a new schoolyear is an […]

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28
Feb
2018
by admin
No Comment

Higher Ed: True Service Comparisons for Success

Customer Service , Higher Education

Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being compared to other higher ed institutions and many feel good that […]

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02
Sep
2014
by admin
No Comment

It’s Not About the Parent’s Experience

Customer Service , Higher Education

This week I was on several college and university campuses as the first week of school was getting under way for the year. It was hard not to miss the many parents that were wistfully watching their young son or daughter get settled in their living residences and start to learn their way around the […]

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Originally published in 2003, this how-to guide has now been expanded and extensively updated to include the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture from the ground up! Read More

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Teri Yanovitch: Managing Partner
ty@retainloyalcustomers.com

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