Higher Education is catching on to what industry has had to painfully learn: Service is the new differentiator. As products and service become more ubiquitous, the customer experience is becoming the battleground for attracting and retaining customers as well as building brands and value. This is no different with Higher Education, there are many institutions […]
Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt was to go back to college today, what […]
Graduation time is here and there is much celebration in the air for those students who have made it across the stage and received the piece of paper that they hope will help them make their entry into the job world with a great paying job. But what about those who aren’t graduating? Currently, only […]