As colleges and universities are getting ready to open for late summer or fall classes, three essential steps to take to ensure both employees and students are as comfortable and confident of resuming their roles: 1. Emphasize your Higher Purpose consistently. The higher purpose needs to be emphasized as you reinvigorate your institution to […]
Now is the time to redefine your university culture. When schools are given the go ahead to open again, for many it will be like starting over. If you weren’t happy with the culture you had, it will be a perfect time to create the culture you want. Delivering a student experience that wows and […]
We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is one of the most successful at keeping guests coming back. Are […]
The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken says: “Hey Pig, I was thinking we should […]
Thanksgiving is quickly approaching and not only is it a time for families to gather together, eat turkey and give thanks, it is also a time for students to gather with their old high school friends. It is the first extended length of time many of them will have together since they started their college […]