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service excellence training

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  • Posts Tagged "service excellence training"
06
Feb
2020
by admin
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Disney Magic in Higher Ed

Customer Service , Elementary and High School , Higher Education , Tips & Tools

We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is one of the most successful at keeping guests coming back. Are […]

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Originally published in 2003, this how-to guide has now been expanded and extensively updated to include the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture from the ground up! Read More

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