As colleges and universities are getting ready to open for late summer or fall classes, three essential steps to take to ensure both employees and students are as comfortable and confident of resuming their roles: 1. Emphasize your Higher Purpose consistently. The higher purpose needs to be emphasized as you reinvigorate your institution to […]
Now is the time to redefine your university culture. When schools are given the go ahead to open again, for many it will be like starting over. If you weren’t happy with the culture you had, it will be a perfect time to create the culture you want. Delivering a student experience that wows and […]
Improving your consistency in delivering a flawless student journey is one of the best ways to create value. A student enrolling, registering, selecting her classes, receiving a class schedule, paying tuition, and attending first class successfully with no issues, is a journey. And while each one of those areas may be 80 to 90 […]
The world of education and the delivery of education is significantly different for students today than just a generation or two ago. The knowledge needed to prosper in the 21st century requires a new set of skills to communicate, socialize, and gather information that necessitates a change in the way schools provide an education. […]
This week I was on several college and university campuses as the first week of school was getting under way for the year. It was hard not to miss the many parents that were wistfully watching their young son or daughter get settled in their living residences and start to learn their way around the […]
A happy student is a more successful student. Good customer service does not mean giving students an “A” grade if they don’t deserve it, good customer service means creating an experience that surrounds the learning opportunity in the classroom so the student is able to be more focused on the […]