“The engagement of our entire District has been improved by the impact of “Service Excellence” as introduced by Teri Yanovitch.  Teri led many workshops and presentations for our leadership team over the past year and a half.  Each of these sessions was strategically tailored to fit the needs of our teams and audiences.  Her stories and reliability are both inspiring and educational in delivery.  People are drawn to Teri Yanovitch’s words and wait if possible after the sessions requesting autographs and or wanting simply to speak with her and relate on a personal level.  The evaluations given out reflect high marks for all the sessions we have had; Teri has prepared our team to move forward with creating our own culture of ‘Service Excellence.’ ”

Danielle Peckham, Director of Special Projects Spring Independent School District

“Thank you, Teri!  It was a great day and you gave all of us some things to consider as we seek to be more intentional about serving our students with excellence.  I am sure our paths will cross again. ”

Karen Goff – Agnes Scott College VP for Student Affairs and Dean of Students

“Teri, I’m excited to see our development along the path you helped us begin.  Thanks for the strong start.”

Tim Hall – President, Mercy College

“I have worked with service consultants for more than 20 years and Teri’s support and dedication is unprecedented.  In June 2017, we completed her portion to a yearlong project that has jump started the amazing service culture for our clinical staff at Oklahoma State University in Tulsa.

Teri’s passion for creating a culture of service excellence is unsurpassed. I cannot thank her enough  for her expertise in making this process a success.”

Debbie Butler, PHR, SPHR-CP – Oklahoma State University Medicine

THANK YOU so much again for giving such an incredible keynote at Insights. Nothing but outstanding feedback thus far and many attendees really, really enjoyed your session! All the prep work you did to get to know our audience truly helped make it an amazing session.

Andy Neiman- Director of Meetings and Events for DKI Services

“Teri was outstanding!  She presented the perfect keynote to kickoff our first ever professional development event.  Staff members were blown away by how well Teri’s presentation hit home.  The event has sparked a cultural change for our entire workforce.”

Sarah Brooke Southard, Associate Dean for Campus Life
Arkansas Tech University

“Montana State University is currently implementing a Service Excellence initiative on our Bozeman campus. Teri Yanovitch provided us with a tested framework and shared her exceptional service knowledge that allowed us to fully embrace the process.  Service Excellence provides great experiences outside the classroom so students and faculty can focus on being successful inside the classroom.”
Dennis Defa:  Chief HR Officer Montana State University

“Since initiating our Service Excellence initiative in January 2009, we have experienced increases in student satisfaction surveys despite record enrollments and reduced state funding! Even though our Student Success staff is handling 20% more students than last year, we are seeing increases in students’ ratings for our staff’s welcoming attitude, courtesy and ability to help. Additionally, this initiative has helped us develop a service philosophy ‘We Change Lives’ that is resonating with our college community and bringing a new spirit and perspective to building relationships with students. Teri Yanovitch is an outstanding consultant with great expertise who has helped us develop a formalized system to truly enact cultural transformation on our campuses.”

James D. Henningsen, Ed.D. : Vice President for Student Success Seminole Community College

“Prior to your assistance we were struggling getting started on our commitment to service excellence. We had worked for almost two years. Once you arrived to give us direction, we began to blossom. Now we are moving strong and the plan you have assisted Flagler College with is ROLLING!”
Skeeter Key: Director of Academic Advising & Retention Flagler College

“We enjoyed having you on campus. The workshops you led were well received by the team and gave us a great preparation. Thank you again for the excellent sessions.“
Melissa Englund Drexel University

“I have gotten nothing but the highest of compliments for your presentation. Thanks for your uplifting influence.”
Lisa Caggiano, Training Coordinator, University of South Carolina UPSTATE

“Teri joined Central Michigan University’s Global Campus staff for our 2015 In-Service.  What I appreciate about Teri is how closely she worked with us in planning her sessions to incorporate examples that were relevant to our staff.  Our staff really appreciated the wealth of knowledge and experience she brought to share with them. Her presentation received high ratings and really reinforced the importance of customer service and how to achieve service excellence. ”

Jennifer Boyce

Program Developer

CMU’s Global Campus

“Everyone I spoke with really took away a lot from your presentation. Thank you for coming and sharing your expertise with us!“
Brittnay Buckner, George Washington University

“In 2010, with the help of Teri Yanovitch, Rollins College embarked on an institutional service excellence initiative intended to help transform our service culture and improve our ability to deliver on our promise of a distinctive, transformative and engaged learning experience that is truly exceptional and unique to Rollins. The initiative included development of an institutional service philosophy and standards – to help delineate what we consider important, as well as an inclusive, campus-wide effort to integrate the new philosophy and standards into our internal processes, identify solutions to service issues and problems, and improve the overall service environment and experience for our students and customers. Teri takes a holistic, system-oriented approach to helping organizations transform their service culture. She is a true expert in her field and an exceptional consultant.”

Matt Hawks: HR Director Rollins College

“Teri’s workshop was informative, interactive, fun- yet focused, and the staff left with new tools to help them in daily student interactions.”
Cheryl Anderson, Office of Student Success, University of South Florida

“Teri had the talent and expertise to help us develop our Service Excellence process and move it along both quickly and efficiently. I have nothing but the highest regard for Teri’s insight, responsiveness, and incredible knowledge of guiding us as we created our own process, something that would meet our local needs. In my opinion, she is the best of the best, and I am so appreciative of her continued support.”
Michael J. Mears, Ph.D. : Vice President of Baccalaureate Programs Provost, SCF Bradenton

“From day one, Teri has done a remarkable job working across all levels of our organization to help us understand the profound consequences of both good and bad customer service. Her ability to connect with, teach, and motivate a wide variety of employees to adopt a customer-centric methodology based on a common vision has been invaluable. Even to employees who have been through numerous customer service initiatives in the past, Teri’s approach rings true and worthwhile. Utilizing Teri’s Service Excellence model, College of Central Florida has been able to energize employees at all levels to focus on improving service by committing to our new institutional service philosophy and service standards.”
Vernon Lawter, Ed.D, Campus Vice President, College of Central Florida

“Pima Community College needed a customer service focus and hands on training to increase student enrollment and retention and improve relationships with internal and external stakeholders. We vetted a number of customer service experts around the country and chose Teri Yanovitch because of her extensive track record of assisting organizations to establish a culture of service excellence and her experience working with colleges and universities.

Teri guided the College’s Executive Leadership Team through the process of developing our service philosophy and service standards which form the foundation of our Creating a Culture of Service Excellence workshops that we will offer to all faculty, staff and administrators across our College. Teri has considerable experience and expertise in her field and it was a pleasure working with her!”

Gary Cruze

Pima Community College

Director Organizational Effectiveness and Development

Retention and the Student Experience